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Naked FAQ

Are Naked Foods products irradiated?

One of the most commonly asked questions by our customers is regarding food irradiation in Australia.

Food Standards Australia has comprehensive consumer information regarding food irradiation in Australia, see link below. Whilst I am not sure I agree with all of the advice in this publication there are two important take home points:

  1. Only herbs and spices, herbal infusions and some tropical fruits have been approved to be irradiated and sold for human consumption in Australia.
  2. A package of food that has been irradiated, or food that contains irradiated ingredients or components, must be labelled with a statement that the food, ingredients or components have been treated with ionizing radiation.

Contrary to some popular myths, not all imported foods are irradiated, and if they are they have to be labeled as such. Further, irradiation is prohibited under the Australian Organic Standard. So, if its organic and sold by someone operating to the Australian Organic Standard (i.e. they are a certified organic supplier), then you can be assured that it has not been irradiated.

Are Naked Foods Organic certified?

The answer is No. Naked Foods will only purchase organic products through supplier that complies with Australia Organic Certification (ACO) or NASAA (Australia and international organic certified) which is the one of strictest in the world.

How are Naked Foods products roasted?

Naked Foods roasted products are roasted weekly to assure freshness. The process of roasting is based on a technique called DRY ROASTING.

Dry roasting is a process by which heat is applied to dry foodstuffs without the use of oil or water as a carrier. Unlike other dry heat methods, dry roasting is used with foods such as nuts and seeds

 Is Everything Naked Foods sells Organic?

Naked Foods aims to provide as much organic produce as we can, however, not everything is organic. Naked Foods purchases as much as we can organic and where is not possible conventional is the option.

What is Conventional Produce?

Conventional produce is grown and handled with regular commercial methods which may include the use of synthetic chemicals, artificial fertilizers, food irradiation and genetically modified ingredients (GMOs).

If and when we choose to stock a conventional product we do so after much consideration and it must meet our strict product selection criteria including that it is free of artificial colours, flavours and sweeteners, free of artificial preservatives, GMO Free, free of hydrogenated fats and grown without the use of insecticides.

What does Organic in conversion mean?

Produce that comes from an organic farm that is in the process of its three year conversion period to organics. After 12 months of using organic farming methods, the produce can be labelled organic in conversion. This means the farm has been audited at least once and is abiding by all necessary requirements.

What does activated mean and how does the process works?

Activated nuts have been soaked in water and salt for a period of time, which starts off the germination or sprouting process, then dehydrated at a low temperature. Soaking increases the nutrient value of the nuts along with breaking down the problematic compounds that help enhance their digestibility.

Does Naked Foods buy products direct from Farmers?

The answer is Yes. Naked Foods has a vast list of suppliers across Australia which many of them are farmers. We aim to source products from local suppliers and farmers.

Can I shop at Naked Foods if I have food allergies?

We sell a wide range of natural food products including nuts, seeds, grains and cereals, sesame, peanuts, soy and gluten. While we do our best to avoid any kind of cross contamination this can occasionally occur and any of our products may contain traces of these.

Naked Foods also stocks a wide variety of products packed externally and there is the possibility that products we distribute from outside suppliers could change their formulation or substitute ingredients at any time.

Customers concerned with food allergies need to be aware of this risk.

What does Gluten Free (GF) mean?

Gluten is a protein compound found most commonly in the grains wheat, barley, rye and oats. This protein gives the flour e.g wheat, its structure, strength and texture. This is why bread has a certain ‘bounce’ or stretch. (Rye and oats contain a slightly different type of gluten and therefore some people who may believe they are gluten-intolerant may only be intolerant to wheat and not, for example, oats).

Common foods that do not contain gluten are: rice (white and brown), corn (sometimes called maize), quinoa, millet, amaranth, potatoes. There are lots of gluten free products available today. An example of gluten free pasta would be brown rice pasta. Sometimes gluten free cakes are made from almond or coconut flour.

What is the difference between Naked Foods and other Bulk Foods Stores?

Naked Foods only source products from the best suppliers across Australia assuring that our freshness and quality is always above to anyone else.

Can you trust the Organic certification from Overseas?

International companies accredited by Australian Certified Organic still need to meet the rulebook for production and manufacturing, the Australian Certified Organic Standard which is one of the strictest in the world. They also undergo annual audits.

My order is taking too long to reach me. Can I cancel it?

Once a package has been fulfilled, unfortunately, we will be unable to cancel your order. Naked Foods does not accept liability for any items lost, stolen or damaged after delivery has taken place. Please advise us if your order remains in transit beyond our standard delivery times. Customer service is very important to us and we will endeavour to respond to you as quickly as possible. You can contact us by emailing or via our live chat.

How can I track my order?

To track the status of your order, click the link attached in your shipping confirmation. We’ll also be in touch with updates on your order. You can also check the status of your orders by accessing 'My Account' (online) and clicking 'Orders'.

What if I'm not available to receive my package upon delivery?

If you are unable to receive the parcel upon the delivery, not to worry. If the area is deemed a safe place, the driver will leave the parcel. The driver will not leave the parcel if they deem the area unsafe. In this case, the driver will leave a notification card to collect your package at the nearest post office or collection point. If you are certain prior to delivery that you will not be available upon delivery, please inform our customer service team by emailing, via our live chat or by leaving a note upon checkout.

Do you offer AfterPay?

We do! AfterPay is now available online and at the following stores: Naked Foods Warringah Mall, Newtown, Woden, Malvern and Chermside. For more information, please contact

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