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Shipping & Delivery

About Our Service:

DISPATCH (exclude weekends and public holidays)

We aim to process and dispatch all online orders within 24-48 hours from Sydney from when the order is placed unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.
During peak periods (Naked Monday, Sales, Public Holidays, Christmas, Boxing Day), dispatch times may be longer.


Standard Parcel Post

We aim to dispatch standard parcel post orders within 24-48 hours. 

  • NSW, QLD, ACT, VIC: 1-2 working days.

  • All of WA, Tasmania and regional areas of all other States: 3-4 working days.

For orders placed on Fridays and over the weekend, they will be sent out over the following business days (Monday-Friday).


You will receive an email with your tracking information once your order has been dispatched. 

If you are unable to locate your tracking number, or if you have any questions about your shipped order. Please contact and our Customer Care team will assist you with your enquiry. 

For special delivery requests, please contact us at and we will do our best to assist you.


Please advise us within 48 hours if a product is incorrect or damaged.  Customer service is very important to us and we will endeavour to respond to you as quickly as possible. You can contact us by emailing

Should an order be lost in transit, damaged or incorrect, please be patient as we want to rectify the issues with your order as accurately as possible. 

Unfortunately, we do not accept liability for any items lost, stolen or damaged after delivery has taken place.


    • NSW, QLD, ACT, VIC: For orders above $80 but less than 5kg.

    • All of WA, Tasmania and regional areas of all other States: For orders above $90 but less than 5kg.

    *No free shipping is applied on Naked Mondays

    Chat with us

    Live chat or send an email to

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